FAQ
AlHub Jewels — Frequently Asked Questions (FAQs)
1️⃣ What kind of jewelry do you offer?
At AlHub Jewels, we offer a wide range of high-quality fashion and personalized jewelry — including rings, necklaces, bracelets, and earrings. Each piece is crafted to add elegance and style to your everyday look.
2️⃣ Are your products made of real gold or silver?
Our jewelry is made from premium materials such as stainless steel, gold plating, and silver coating — designed to maintain shine and quality. If a product is made of real silver or gold, it will be clearly mentioned in the product description.
3️⃣ Do you deliver outside the UAE?
Currently, we deliver across the UAE with free delivery on eligible orders. International delivery will be added soon — follow our Instagram page for updates.
4️⃣ How long does delivery take?
Orders within the UAE usually arrive in 3–5 working days, depending on your location. You’ll receive a confirmation email or WhatsApp update once your order is shipped.
5️⃣ Can I return or exchange my jewelry?
Yes, you can request a return or exchange within 7 days of receiving your order, provided the item is unused, unworn, and in its original packaging. For hygiene reasons, earrings are non-returnable.
6️⃣ How can I contact customer support?
You can contact us anytime through:
📧 Email: alhubjewels@gmail.com
📱 WhatsApp: +971 56 587 8130
💬 Or fill out our contact form — we usually reply within 24 hours.
💡 Optional Bonus Question
Do you offer gift packaging?
Yes! All orders come in elegant AlHub Jewels packaging, and you can add a personalized gift note during checkout — perfect for birthdays, anniversaries, or surprises 💝